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Information You Provide To Us

Your privacy is important to us.  By providing personal information such as your name and email address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some information on our website also include a check box asking you for permission for us to add you to our mailing list.  This is an ‘opt in’ mailing list and your personal information will be used solely by us.  Under no circumstances will your personal information be sold or used by any other organisation.

From time to time we may include links in our emails to other websites which we think may be of interest to you.  Each email communication you receive from us will have the option to remove your email address from our list.

Information We Collect About You

The information we collect may include your personal information, such as your name, contact information, IP addresses, telephone conversations, product and service selections and orders or other things that identify you individually.  Generally we may collect information about you in the following manner.

You may provide your personal information to us via email or other written correspondence, telephone calls, web based forms or other means;

We use automated technical means to collect information about all website visitors, for example by use of cookies.

Information We Monitor About Visitors

During the course of any visit to our site the pages you see, along with a short text file called a ‘cookie’. Are downloaded to your computer.  Many websites do this, because cookies facilitate useful feature such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only.  This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


  • exp_last_visit – Stores the datetime of your last visit.
  • exp_tracker – Stores the last 5 pages you visited for redirection after logging in.
  • exp_last_activity – Stores the datetime of your last activity.
  • exp_csrf_token – Stores an encrypted token.
  • accept_cookie – Stores your acceptance of our use of cookies.
  • _ga – Distinguishes users for Google Analytics site statistics.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Where We Store Your Personal Data

All information you provide to us is stored on our highly secure servers that are managed 24/7 and is not transferred out of the European Economic Area (“EEA”).
Unfortunately, the transmission of information via the internet can never be completely secure.  Although we will use reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information

The Data Protection Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

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